Verizon’s fiber-optic data services (and aggressive marketing) arrived in my neighborhood of Pelham, NY, and they are compelling. Not surprisingly, I have absolutely no loyalty to my current cable company and its overpriced bundle of services, so I’m considering switching.… Read the rest
AdAge editor Matthew Creamer wrote in this week’s edition:
… Read the rest
The back-and-forth between companies and consumers, once contained in frustrated phone calls and letter-writing, is now being played out in public. The growth of consumer-generated media — not just YouTube videos but the millions and millions of bits of product feedback floating in the web ether — means that the little-used suggestion box nailed to the boss’ door (long a symbol of corporate inertia) has been digitized and turned inside-out for the world to see.
What a long day of non-travel, this icy Valentine’s Day in New York! By 2pm today, I’d been booked on three different flights from New York to Orlando, each of them cancelled nearly as fast as I could reserve a seat on the next one. This day has spanned two airports and nearly four hours of driving, including near-collisions with three tractor trailers and ten passenger cars.… Read the rest