You Know A Good Retail Establishment When…

…you walk in and tell the sales rep the hi-end model they have for sale is actually crap, she agrees wholeheartedly, then recommends the cheapest model which works best, has an unbeatable five-year warranty, and happens to be the one she uses herself.

That happend to me yesterday at Tekserve, “the old reliable Mac shop,” which “doesn’t sell on the Internet.” I’ve been using one of the beautiful but poor performing wireless bluetooth mice from Apple. The $69, high-end Mighty Mouse burned through two AA batteries every two months, the scroll ball always got clogged with debris, and, last week, the scroll ball simply stopped working. The rep at Tekserve agreed with its problems, and pointed me to the Logitech optical wheel mouse, priced at $19, which she uses. It’s ugly and adds to my desk’s cable clutter, but it works very well, fits my hand better, and includes a five-year warranty.

Published by Max Kalehoff

Father, sailor and marketing executive.

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10 Comments

  1. I have the exact same problem with my mouse. I have to clean the scroll ball every other week so it works. Thanks for the tip re: the Logitech mouse. I will look for it.

  2. I recently went to a T-Mobile store to get a replacement charger. The guy said 'Yep, I can sell you one for 12 quid. Or you can go round the corner and buy one in the market for a fiver.' Great service. From my point of view anyway – not so sure what his boss would think.

  3. Bobby, imagine what the T-mobile guy's boss would've thought had you bought
    the twelver, walked around the corner and noticed the fiver, then stormed
    back into the T-mobile store and raised hell for ripping you off!

  4. I have the exact same problem with my mouse. I have to clean the scroll ball every other week so it works. Thanks for the tip re: the Logitech mouse. I will look for it.

  5. I recently went to a T-Mobile store to get a replacement charger. The guy said 'Yep, I can sell you one for 12 quid. Or you can go round the corner and buy one in the market for a fiver.' Great service. From my point of view anyway – not so sure what his boss would think.

  6. Bobby, imagine what the T-mobile guy's boss would've thought had you bought
    the twelver, walked around the corner and noticed the fiver, then stormed
    back into the T-mobile store and raised hell for ripping you off!

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