It’s the day after Christmas, but this is no tale about charitable giving. Sorry folks. 🙂
This is a post about why people who are hardwired to generously serve and help others tend to get things done.
I just read Jeffrey Gandz’s 2007 Ivey Business School article on Go To People (via Martin Zwilling’s more recent summary in Forbes).… Read the rest

I’ve been fascinated with the long-unfolding analyses of the disaster of Air France Flight 447. It’s a riveting story about human error, leadership failure and physics. But it also underscores how technology and automation — in the spirit of safety and productivity — can have the unfortunate outcome of preventing people from gaining the experience and sensitivity required to take command during abnormal situations.… 

