I’m delighted to see my favorite retailer, Costco, rank second in Glassdoor’s latest poll of the Top 25 Companies for Compensation & Benefits.
Costco was the only retailer on the list, and ranked only behind Google, and ahead of Facebook. … Read the rest
Customer satisfaction surveys are saturating e-mail inboxes with each customer experience. Out-of-the-box survey collection softwares and tools are making it too easy. Couple that with ubiquitous adoption of email marketing, and every customer with an e-mail address now is drinking from a firehose of customer satisfaction surveys.… Read the rest
I’ve been using Personal Capital‘s personal-finance account aggregator and dashboard. It’s a lot like Mint, but for grownups who invest, and it’s awesome.
Personal Capital helps me keep track of financial accounts, including savings, checking, brokerage, mortgage, loans and other assets.… Read the rest
“The higher up you go in an organization, the harder it is to stay in touch with what’s really happening on the front lines,” says strategy consultant Douglas Wilson. “And the bad news—if you hear it at all—is presented only in the best possible light.… Read the rest
The excitement of mobile computing suggests a utopia with always-on cloud connections, and apps that don’t need to function offline.
I spend a lot of time in the Bay Area, where a lot of smartphone hardware and apps are designed and built. … Read the rest
