Jackie Huba writes that “when customers feel they are being listened to by companies, they spread positive (and unsolicited) word of mouth.” And Jackie then cites new research from Communispace, which supports that theory.
Now I’m going to move from theory and into practice: I recently tried and endorsed Skylook, a Skype-certified software plug-in for Microsoft Outlook.… Read the rest
HOLY MOLY! I’m extremely happy, excited and scared to announce that my wife Laura is pregnant with our first kid. Baby Kalehoff is 13 weeks old. Laura and I have known for a few weeks, but we waited to disclose the news widely until the obligatory 12-week prenatal test results arrived and suggested that the fetus is healthy and on track.… Read the rest
VERSUS
I recently posted about my initial love affair and growing disenchantment with iPod, and in that post I also mentioned SanDisk and its anti-iPod iDon’t campaign. Interestingly, Banner, a WPP agency in London and SanDisk’s ad agency for the EMEA region, contacted me to acknowledge my honest feedback and promised to award me an “iDon’t” T-shirt (which I could use at the gym where there’s an epidemic of white ear buds).… Read the rest
On net neutrality…PCMag.com reports that:
… Read the restBellSouth officials denied Friday that they had blocked consumer sites MySpace and YouTube, although customers in Florida and Tennessee said that they were unable to access them.
BellSouth customers filled the Technorati blog Thursday and Friday, complaining that they had not been able to access YouTube, which stores and plays back user-generated videos, and MySpace, a social networking site for teens.
I want to give Yahoo the benefit of the doubt because it is breaking new ground, which means it faces tough new challenges and ethical dilemmas that armchair critics don’t, including the ethics of doing business in China. However, I’m deeply concerned over a moral lapse being exhibited by Yahoo’s CEO, Terry Semel, in reference to doing business in China and his answers about former Nazi Germany.… Read the rest
