Ron Johnson’s 17-month tenure as JC Penney’s CEO was disappointing.
I’m sure there are numerous important details that contributed to the failure that no onlooker or journalist is privy to. Nobody will know the complete story for some time.… Read the rest
One of the best ways to predict the quality of meals and service at a restaurant is to examine the restroom.
Restrooms — including toilets, tiles and washbasins — are among the easiest rooms to clean. If a restaurant staff can’t keep the restroom clean, then you can be sure that the kitchen will be worse.… Read the rest
With Gartner predicting that the CMO will spend more time on IT than the CIO by 2017, some companies have been eager to adopt a chief digital officer (CDO) role in an effort to manage and accelerate digital transformation.
But is appointing a CDO a bad idea?… Read the rest
My team at Syncapse just wrapped up a great trip to Austin for this year’s SXSW interactive festival. I moderated a discussion on Facebook Graph Search, and we met with several customers and friends from around the country. Since my last SXSW trip seven years ago, it felt like attendance grew fivefold.… Read the rest
“What will advertising look like in 2020?”
That was the question posed to me by Jerry Wind, professor of marketing at The Wharton School, and head of Wharton’s Future of Advertising, an academic and industry group formed to understand and improve the future of that industry.… Read the rest
