The Lifespan Of Online Services We Trust

Cigarette Graveyard

Back in 2006, I posted a ton of video content to Revver, one of the first video-sharing sites. I used it to host several recorded interviews with senior advertising executives for a blogging project I did with Nielsen and the Advertising Research Foundation. Revver was interesting because it promised to share revenue with all video creators, even semi-professional ones like me.

A few years later I attempted to locate some of the interview archives on Revver, but couldn’t find the site. After some digging, I learned that Revver had been shut down. I failed to find any of the public videos I had uploaded to Revver anywhere else on the Web. I was shocked and angry.

You see, I had an expectation that my online content would be on Revver forever. It was one of the hottest video startups, led by reputable managers and backed by well-known investors. I uploaded my content with an assumption of permanence and security. I felt reassured knowing that the two riskiest places to store my digital videos were on raw digital tape and on my computer’s hard drive — each of which could be lost, stolen or damaged. Both would eventually perish. But Revver?

My assumptions were dead wrong.

Perhaps I was naive or practiced poor judgment. Regardless, this incident was a big lesson for me about online services: You can’t automatically assume your digital assets are safe and permanently stored, simply because they’re stored somewhere online.

Fortunately, I still do have those videos on raw tapes should I ever need to access them again (before the tapes perish). I have to admit, though, the inconvenience of searching digital tape cassettes is prohibitive in its own right. The thought of cranking up my dated digital-tape camera to find clips is daunting.

Fast-forward to today. Most of us place far more trust in online services to hold and maintain our most cherished assets, like photos, music, written correspondence and important records. For me, Facebook, Twitter, Gmail, YouTube, WordPress, Twitter and Flickr hold an overwhelming digital history of my life.

Indeed, these services are far more established than Revver ever was. But still, I’ve been burnt in the past, and am reluctant to take anything for granted.

Dave Winer, the inventor of blogging software, recently said, “Given enough time they will all disappear. Doesn’t it make sense to think, in advance about what will happen then? Technically there are good practices that exist right now, that could ameliorate the problems. Don’t we have a responsibility to implement them?”

We often don’t think twice about how we record our lives and identities in digital services. We often take their existence for granted, like the air we breathe or the clean water we drink.

But shouldn’t we stop for a minute and think about the value and durability of our data and online assets, and how to archive and preserve them beyond the lifecycle of any given online service? Or even how to ensure value and durability of someone’s data far beyond that person’s lifetime, when they stop actively managing it?

What should be the legacy of our stored personal data, and what should we expect of online services to uphold that legacy?

This post also ran in MediaPost.

(Photo: cszar)

Published by Max Kalehoff

Father, sailor and marketing executive.

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