Rob Sterling On Those “ahs” and “ums” and “likes”

The problem is that people use these spacemakers to provide the time they need to think about what they’re saying, and if you force them to abandon the spaces they won’t have time to fully organize their thoughts. A lot of people do something similar by shifting their eyes up, down or sideways – shutting down extraneous inputs to improve focus – which is OK in person but looks terrible on TV.

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Those “ahs” and “ums” and “likes” Erode Your Value

I recently wrote about confronting friction and risk. We’ll throw this one in the friction bucket…

Today a few of the senior members of the management team at my company, including me, agreed to police each other’s use of the words “ah”, “um”, and “like”.… Read the rest

The Etiquette Of Seeking Advice

I love helping college students and recent graduates, including from my alma mater, Syracuse University. I receive a good number of calls from there and elsewhere and I enjoy responding. However, I’m periodically aggravated by email from students who request “general tips to succeed.”… Read the rest

The Etiquette Of Seeking Advice

I love helping college students, including from my alma mater, Syracuse University, where I receive a lot of requests. However, I’m perpetually aggravated by email from students requesting “general tips” to succeed. I’m not talking about tips for any specific question or objective, but thoughtless requests for tips to make it in their careers.… Read the rest

We Can All Improve Because None Of Us Are Perfect

People tell me I’m a “good” presenter. I’ve keynoted conferences, moderated panels and presented to clients and colleagues hundreds of times – even made a few national news television appearances. But still…I’m not as good as I could be.… Read the rest