Comments on: What Really Matters: Brand Experience & Customer Service http://www.attentionmax.com/what_really_matters_brand_experience_customer_service Max Kalehoff On Marketing, Media and Being A Dad Sun, 20 May 2012 22:44:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Noah Brier http://www.attentionmax.com/what_really_matters_brand_experience_customer_service#comment-324 Noah Brier Wed, 23 Aug 2006 01:23:09 +0000 http://www.attentionmax.com/blog/2006/08/what_really_matters_brand_experience_customer_service.php#comment-324 I think you're right Max, at the end of the day all that matters is the customer's experience. Think about the so-called great brands (Apple, Nike, Starbucks), what they do well is the total package. No piece of the puzzle is not considered and designed. I think you’re right Max, at the end of the day all that matters is the customer’s experience. Think about the so-called great brands (Apple, Nike, Starbucks), what they do well is the total package. No piece of the puzzle is not considered and designed.

]]> By: Noah Brier http://www.attentionmax.com/what_really_matters_brand_experience_customer_service#comment-6422 Noah Brier Wed, 23 Aug 2006 01:23:00 +0000 http://www.attentionmax.com/blog/2006/08/what_really_matters_brand_experience_customer_service.php#comment-6422 I think you're right Max, at the end of the day all that matters is the customer's experience. Think about the so-called great brands (Apple, Nike, Starbucks), what they do well is the total package. No piece of the puzzle is not considered and designed. I think you’re right Max, at the end of the day all that matters is the customer’s experience. Think about the so-called great brands (Apple, Nike, Starbucks), what they do well is the total package. No piece of the puzzle is not considered and designed.

]]> By: Deborah http://www.attentionmax.com/what_really_matters_brand_experience_customer_service#comment-323 Deborah Tue, 22 Aug 2006 20:17:03 +0000 http://www.attentionmax.com/blog/2006/08/what_really_matters_brand_experience_customer_service.php#comment-323 Max, I have observed the same across the blogosphere. While those in the market of CGM, WOM, etc. enjoy discussing the possibilities and the changing landscape, the general public is more interested in specific examples. Not unlike most marketing, real life examples of how companies and brands are affected are of most interest. The connection of brand experience (check you spelling above =), and customer service has the most significant impact on future revenues. This connection is lost on many business leaders today! I have blogged about this several times myself. Here is my latest posting on my own brand experiences at: <a href="http://debeastman.blogspot.com/2006/08/its-all-about-customer-experience.html." rel="nofollow">http://debeastman.blogspot.com/2006/08/its-all-about-customer-experience.html.</a> Keep up the conversation. So many people still need to understand this issue. Perhaps we should have a Wiki dedicated to customer service experiences, both bad and good? Max, I have observed the same across the blogosphere. While those in the market of CGM, WOM, etc. enjoy discussing the possibilities and the changing landscape, the general public is more interested in specific examples. Not unlike most marketing, real life examples of how companies and brands are affected are of most interest.

The connection of brand experience (check you spelling above =), and customer service has the most significant impact on future revenues. This connection is lost on many business leaders today!

I have blogged about this several times myself. Here is my latest posting on my own brand experiences at: http://debeastman.blogspot.com/2006/08/its-all-about-customer-experience.html.

Keep up the conversation. So many people still need to understand this issue. Perhaps we should have a Wiki dedicated to customer service experiences, both bad and good?

]]> By: Deborah http://www.attentionmax.com/what_really_matters_brand_experience_customer_service#comment-6421 Deborah Tue, 22 Aug 2006 20:17:00 +0000 http://www.attentionmax.com/blog/2006/08/what_really_matters_brand_experience_customer_service.php#comment-6421 Max, I have observed the same across the blogosphere. While those in the market of CGM, WOM, etc. enjoy discussing the possibilities and the changing landscape, the general public is more interested in specific examples. Not unlike most marketing, real life examples of how companies and brands are affected are of most interest. The connection of brand experience (check you spelling above =), and customer service has the most significant impact on future revenues. This connection is lost on many business leaders today! I have blogged about this several times myself. Here is my latest posting on my own brand experiences at: <a href="http://debeastman.blogspot.com/2006/08/its-all-about-customer-experience.html." rel="nofollow">http://debeastman.blogspot.com/2006/08/its-all-about-customer-experience.html.</a> Keep up the conversation. So many people still need to understand this issue. Perhaps we should have a Wiki dedicated to customer service experiences, both bad and good? Max, I have observed the same across the blogosphere. While those in the market of CGM, WOM, etc. enjoy discussing the possibilities and the changing landscape, the general public is more interested in specific examples. Not unlike most marketing, real life examples of how companies and brands are affected are of most interest.

The connection of brand experience (check you spelling above =), and customer service has the most significant impact on future revenues. This connection is lost on many business leaders today!

I have blogged about this several times myself. Here is my latest posting on my own brand experiences at: http://debeastman.blogspot.com/2006/08/its-all-about-customer-experience.html.

Keep up the conversation. So many people still need to understand this issue. Perhaps we should have a Wiki dedicated to customer service experiences, both bad and good?

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