Comments on: Good Profits = Growth & Customer Promoters http://www.attentionmax.com/good_profits_growth_customer_promoters Max Kalehoff On Marketing, Media and Being A Dad Thu, 02 Feb 2012 14:59:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Customer Service Reader http://www.attentionmax.com/good_profits_growth_customer_promoters#comment-206 Customer Service Reader Tue, 07 Feb 2006 04:19:14 +0000 http://www.attentionmax.com/blog/2006/02/good_profits_growth_customer_promoters.php#comment-206 <strong>Ultimate notes</strong> Notes on The Ultimate Question, by Fred Reichheld The average Net-Promoter Score (NPS) for U.S. companies is less than 10 percent. Senior managers are delusional. 96% of senior managers survey said they were “focused” on the customer. 80% believed ... Ultimate notes

Notes on The Ultimate Question, by Fred Reichheld The average Net-Promoter Score (NPS) for U.S. companies is less than 10 percent. Senior managers are delusional. 96% of senior managers survey said they were “focused” on the customer. 80% believed …

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