Avoid Annoying Customer-Service Phone Trees

Freakonomics blog pointed me to the gethuman Database, which is a listing of secret phone numbers and codes to get to a human when calling a big company for customer service. It is part of the larger gethuman project, a consumer movement to improve the quality of phone support in the US. The Web site is run by volunteers and is powered by over one million consumers who demand high quality phone support from the companies that they use. Amen! Let’s all support this wonderful project!

Center Of Attention: Customer Service
Inextricable Economic Link: Customer Sat, Customer Service & Customer-Generated Media
Customer Service Now Resides Openly In The Court Of Public Opinion…Are You Listening?
What Really Matters: Brand Experience & Customer Service
links for 2006-09-05

Tagged as: Customer Service

CK

Thanks for this info. Very helpful to one of my colleagues who writes for the trades. I've tipped him off so hopefully he'll spread the word on gethhuman.com and consumers' taking charge of the effort that marketers have long forgot--seems the only effective way that we'll force companies' hands at becoming accountable for service.

Avoid Annoying Customer-Service Phone Trees

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