Freakonomics blog pointed me to the gethuman Database, which is a listing of secret phone numbers and codes to get to a human when calling a big company for customer service. It is part of the larger gethuman project, a consumer movement to improve the quality of phone support in the US. The Web site is run by volunteers and is powered by over one million consumers who demand high quality phone support from the companies that they use. Amen! Let’s all support this wonderful project!